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· 384 ratings · 39 reviews
Start your review of Dealing with Hard People (HBR Emotional Intelligence Series)
Unproblematic and useful. Clear tactics and also some hints to understand people's behaviours and also mine. Actually fabricated quite a few notes. Some of them:*If the conflict is hot (emotional violence, verbal assailment, loud voices, lose of control) wait a fleck if possible. Brand clear advice rules when dealing with the conflict, such as only 1 person talks, only 3 min etc. Can set up clear questions. If the conflict is cold (passive aggression, silence, avoiding to talk about information technology, suppressed emotion
Simple and useful. Clear tactics and also some hints to sympathise people's behaviours and also mine. Actually made quite a few notes. Some of them:*If the conflict is hot (emotional violence, verbal aggression, loud voices, lose of control) look a bit if possible. Brand articulate communication rules when dealing with the conflict, such equally only one person talks, only 3 min etc. Tin can set clear questions. If the disharmonize is cold (passive aggression, silence, fugitive to talk almost it, suppressed emotions), brand the conflicting parts meet in one room, start upward a discussion.
*Compromise is non a good result. Aim for innovative solutions where everyone involved is fully satisfied.
*Talk about the content (what people are saying) not the grade (how they say it).
*Really each person has their level of aggression that they don't cross and so easily.
*Exist brave plenty to be vulnerable. That helps the other one empathise with you.
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Interesting collection of articles. Gives a cursory overview of types of disharmonize with collegues and types of approaches to solve them just doesn't get in depth at all. Interesting collection of articles. Gives a brief overview of types of conflict with collegues and types of approaches to solve them only doesn't go in depth at all. ...more than
These essays are interesting but are short and don't become into very much depth. I think dealing with difficult people is a skill that'southward hard to teach or talk about though, every bit it's mostly a learned skill and requires case-by-case adjustments. These essays are interesting only are short and don't go into very much depth. I think dealing with hard people is a skill that'southward hard to teach or talk nearly though, equally information technology's more often than not a learned skill and requires case-by-case adjustments. ...more
Harvard Concern Review´s series which is focused on how to be more man at work is an intriguing i among books that discuss emotional intelligence at work. This book specifically, is a wisely knit series of instance studies at work that, for starters seem extremely handy and practical- and as an aftertaste reminded me of real life work situations that did happen, which would have benefited from the negotiation techniques taught in here. That said, I personally felt that the instance studies were lim
Harvard Business Review´s series which is focused on how to exist more than human at work is an intriguing ane among books that discuss emotional intelligence at work. This book specifically, is a wisely knit series of case studies at work that, for starters seem extremely handy and practical- and every bit an aftertaste reminded me of real life work situations that did happen, which would have benefited from the negotiation techniques taught in here. That said, I personally felt that the case studies were limited to the user-friendly conventional realms and were a wee fleck afraid of going more man at piece of work, than is currently acceptable. Overall, an interesting read.
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There are some useful tips provided on how to figure out a conflict every bit a hot or cold ane ? And how the conflicts can be addressed?
Very useful tips of taking the stress out of conversations. The strategies to handle mean colleagues, passive aggressive colleagues, aggressive colleagues are well explained. The function almost how to manage a challenging boss was well explained.Being empathetic is suggested in dealing with virtually of the problem which might be challenging in many real life Situations. This
There are some useful tips provided on how to figure out a conflict as a hot or cold one ? And how the conflicts can be addressed?
Very useful tips of taking the stress out of conversations. The strategies to handle mean colleagues, passive aggressive colleagues, aggressive colleagues are well explained. The office most how to manage a challenging dominate was well explained.Beingness compassionate is suggested in dealing with most of the problem which might be challenging in many real life Situations. This book has addressed the steps that tin can be taken during those situations well.
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A serial of articles written by different leaders in the field. Having different chapters past different people was a bespeak of interest for me. Non but were the topics unlike (e.g. dealing with a stress-caput, dealing with a boss you detest, etc.) only it was a unlike view bespeak. Even so it was an 'overview' of the issue; possibly with 1 or ii examples. Not as in depth as I had expected. A good 5-minute brainstormer that might help you lot in a catchy state of affairs, merely information technology's non a gospel.
Very good book that is a collection of articles on the topic of hard situations at work. The manufactures provide a sound and practical advice of managing bullies, passive aggressive colleagues, dealing with a boss you lot may not like, working with people who believe everything is urgent. In that location is a reason for this book to be a part of emotional intelligence serial!
Very bones introduction to the topic at mitt while citing a person and reference to further your study
This was a cute, easy, relatable and helpful read for young personnel like me, who haven't developed their own tactics to deal with difficult people or difficult situations at work. Only that does not mean everything i read was new. In fact, i idea all the advises and articles are pretty much what i try to do at work everyday. But having specified advises for each hard character was very helpful. From what i understood, I think following are what all these articles are trying to say: 1. A
This was a beautiful, easy, relatable and helpful read for young personnel similar me, who haven't developed their ain tactics to bargain with difficult people or difficult situations at piece of work. But that does not mean everything i read was new. In fact, i thought all the advises and articles are pretty much what i try to do at work everyday. Only having specified advises for each hard character was very helpful. From what i understood, I think post-obit are what all these articles are trying to say: 1. Assess the real situation without any of your emotions involved - which ways country and face the facts and find out what is ur play in this, too
two. Then create your customized strategies, whether it is to face up the difficult situations or difficult people like your colleague, boss or subordinate. The strategies can vary similar talk with the difficult person kindly, take empathy and bring out the discussions. Or fifty-fifty exit. Sometimes when several facts prove that yous are straight-up being bullied, you need to exit.
These two have been the most common advises, but what i liked most and what was the almost hard thing to practice was to have empathy for the person who is making your life difficult, sort of like Exist the bigger person kinda thing. So i rate this book equally a helpful one, just not exactly what i was looking for.
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A collection of HBR articles, perhaps with some editing, purportedly about dealing with hard people, only really about conflict and resolution. A typical affiliate (article) would outline a trouble, present a real-life scenario with a shallow resolution, and wrap up with two-3 rules of thumb, without really providing whatsoever significant insights. I almost experience every bit if most of the volume tin exist summed up every bit communicate, emphasize, reflect, and stay level-headed. Every bit a quick overview or every bit a baseline, it i A drove of HBR articles, possibly with some editing, purportedly virtually dealing with hard people, but really about conflict and resolution. A typical chapter (article) would outline a problem, present a real-life scenario with a shallow resolution, and wrap up with 2-three rules of pollex, without actually providing any meaning insights. I almost feel equally if almost of the book can be summed up every bit communicate, emphasize, reverberate, and stay level-headed. Every bit a quick overview or as a baseline, it is okay, but I probably would not recommend it overall.At about two-3 hours, the book is a quick read.
The concrete book itself, with metal print on the cover, is very dainty and at ~130 very small pages even has an alphabetize.
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Excellent summary version from multiple experts on dealing with hard people, whether it be subordinates or managers/bosses. I particularly liked the introduction which spoke about identifying if the conflict was hot or cold - I've never heard of such an important point to dealing with conflict and it really allows you to step back and assess the best approach to tackle the issues you're faced with, and not the people. Highly recommend to anyone that manages people peculiarly - as it says in Splendid summary version from multiple experts on dealing with difficult people, whether it be subordinates or managers/bosses. I specially liked the introduction which spoke about identifying if the conflict was hot or cold - I've never heard of such an of import point to dealing with conflict and it actually allows you to footstep dorsum and assess the best approach to tackle the issues yous're faced with, and not the people. Highly recommend to anyone that manages people especially - as it says in the book "skills for managing difficult conversations and people is similar CPR, you're best to know it ahead of the time you lot need to deploy it" ...more
Book assumes yous are in "difficult state of affairs" with "difficult people" then suggest strategies on your part to be prudent and take control.Slap-up little reference book,
It suggests common sense to the not-obvious. You tin read this through and have it ready in your repertoire if a situation shows up and so refer to plan adjacent most constructive steps.
What information technology'due south not,
- It's not nigh "understanding the hard personalities"
- it's not about "finding fit for a difficult personality" to accept their
Volume assumes yous are in "difficult situation" with "difficult people" then suggest strategies on your role to be prudent and accept control.Great little reference volume,
Information technology suggests mutual sense to the not-obvious. You can read this through and have it ready in your repertoire if a situation shows up and then refer to plan next most constructive steps.
What it'south not,
- Information technology's not about "understanding the difficult personalities"
- information technology's not about "finding fit for a hard personality" to have their strengths come up through
Volume mostly suggests "what should I exercise" and "how to become out of / manage a crisis". Book is not about how to discover ways to work better with personality type X.
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this is probably the virtually random thing i've read. aye this book was literally just about work and how to deal with hard colleagues. so if you lot're working in a office or something so read this. if you are not then don't. perhaps i'll come up dorsum and read this when i'm older and am really working with colleagues just for now i will give this to my sister. i did learn some stuff though that i took away such as like dealing with stressful situations and such and dealing with difficulty personalit this is probably the about random thing i've read. yes this volume was literally just about work and how to deal with difficult colleagues. and then if you're working in a part or something then read this. if you are not then don't. maybe i'll come up back and read this when i'thou older and am actually working with colleagues but for now i will give this to my sister. i did learn some stuff though that i took away such as similar dealing with stressful situations and such and dealing with difficulty personalities. only i got this at the airport and i simply wanted to give a review on it ...more
I came across this volume on my way dwelling house from a long trip. Even though I'm a university pupil in my 2nd semester the title spoke to me. Dealing with difficult people has been a prominent part of my life because I still don't have that much feel with conflicts. Then this book helped me see how other people resolve conflicts in a positive manner. Another aspect I really liked were the examples given and guidelines to follow in certain situations. I will definitely continue those tips in mind! I came beyond this book on my way domicile from a long trip. Even though I'm a academy pupil in my 2d semester the title spoke to me. Dealing with hard people has been a prominent part of my life considering I nevertheless don't have that much experience with conflicts. And then this book helped me see how other people resolve conflicts in a positive mode. Another aspect I really liked were the examples given and guidelines to follow in sure situations. I volition definitely keep those tips in mind! ...more
Very practical book that teaches you how to manage a difficult conversation and bargain with hard colleagues. I am an individual contributor then never gave much idea about this topic. Simply since recently I am dealing with difficult colleagues, I constitute the need to read this volume. Turned out this volume was very thought-provoking. I am ready to use what I learned from this book to handle like situation adjacent calendar week.
I recollect that this book is very personal to me.
I usually am not the type of person who likes to deal with difficult people.
This book laid out great technicalities that tin exist used to deal with people who are just very difficult.
I really appreciate the fact that the awarding tin be very realistic and not
only sublime.
Groovy Readings for People Who Needs Neutral Advice I like how this book provide a perception that I did not have earlier. This book is good for a worker who already attempt to find solution to improve their working environment through finding better communication means with their peers or supervisor.
Skillful and like shooting fish in a barrel to read with skilful examples to handle interpersonal conflicts in coorporate environment. Nonetheless it is more an overview of different "conflict topics" than
an in deep assay of them. But for a "practical " book that'due south ok and it's waht I would also expect. Good and easy to read with good examples to handle interpersonal conflicts in coorporate environment. Yet it is more than an overview of different "conflict topics" than
an in deep analysis of them. But for a "applied " volume that's ok and information technology's waht I would also expect. ...more
The book is a prissy gathering of opinions and stories.
What I liked nigh this was that "difficult" wasn't narrowly defined as "hateful" but anyone with whom you might not click or y'all need actress help understanding how to work better with. What I liked about this was that "difficult" wasn't narrowly divers as "mean" simply anyone with whom you lot might non click or you need extra assist understanding how to piece of work better with. ...more
The articles go to the point and introduces very concrete examples that applies to the situation being narrated.
I highly recommend this volume. There are so many great manufactures that talk over ways to bargain with not only difficult bosses and difficult co-workers, just even my difficult self.
Very short just gives good insides and sources for dealing more with the subject :)
Information technology has solutions to all the problems. It will definitely cover your boss attitude and help you get through it.
Good book to try to deal with difficult people anywhere in your life.
At the end, all lessons are meant for oneself which makes this volume redundant.
A couple of helpful takeaways, only overall rather basic and superficial.
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